788wan Privacy
Policy

Who We Are

This Privacy Policy is published by 788wan ("788wan," "we," "us," "our"), the operator of the online casino and sports betting platform available at 788wan.bet. 788wan acts as the data controller in respect of the personal data collected from players who register accounts and use the platform.

For privacy-related enquiries, data access requests, or complaints, players may contact 788wan's designated data point of contact at [email protected] or via the 24/7 live chat service available on the platform. Written requests submitted through live chat will receive a formal written response within 30 calendar days.

Data We Collect

2.1 Data You Provide Directly

When you register a 788wan account, use the platform, or contact our support team, you provide us with personal information directly. This includes:

2.2 Data Collected Automatically

When you access and use the 788wan platform, certain technical and behavioural data is collected automatically by our systems. This includes:

• Device & Browser Data: IP address, device type, operating system, browser type and version, screen resolution
• Session Data: Login timestamps, session duration, pages visited, features accessed within the account dashboard
• Gaming Activity Data: Game titles played, bet amounts in PKR, game outcomes, bonus activation events, rollover progress
• Transaction Logs: Deposit and withdrawal timestamps, amounts in PKR, payment method used, transaction status
• Geolocation Data: General geographic location derived from IP address (country/city level only — not GPS precision)

2.3 Data From Third Parties

788wan may receive supplementary identity verification data from KYC service providers as part of the account verification process. Where you are referred to 788wan through an affiliate partner, basic referral attribution data (not personal information beyond that you used a referral link) may be shared with us by the affiliate. We do not purchase personal data lists from data brokers.

How We Use Your Data

788wan uses the personal data we hold about you for the following clearly defined purposes:

• Account Management: Creating, maintaining, verifying, and securing your 788wan account and ensuring that your PKR balance and game history are accurate and accessible
• Payment Processing: Facilitating PKR deposits and withdrawals through Easypaisa, JazzCash, HBL, UBL, MCB Bank, SadaPay, and Raast; verifying payment method ownership during KYC
• Identity Verification & Fraud Prevention: Confirming that account holders meet the 18+ age requirement; detecting and preventing duplicate accounts, bonus abuse, money laundering, and other fraudulent activity
• Legal & Regulatory Compliance: Meeting anti-money laundering (AML) obligations, maintaining required transaction records, and cooperating with lawful regulatory information requests
• Customer Support: Responding to your enquiries, resolving disputes, processing account change requests, and assisting with responsible gaming tool activation
• Responsible Gaming Monitoring: Identifying gaming patterns that may indicate problem gambling and, where appropriate, reaching out proactively with information about available self-help tools
• Platform Improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve game lobby navigation, and optimise the mobile experience for Pakistan players
• Direct Marketing (with consent): Where you have explicitly opted in, sending you information about relevant 788wan promotions, bonuses, and new game launches by email or push notification. You may opt out of marketing communications at any time via the unsubscribe link in any marketing email or through your account settings

Legal Basis for Processing

788wan processes your personal data on the following legal grounds:

• Contractual Necessity: Most processing is necessary to deliver the 788wan service you have contracted for — including account management, game access, and PKR payment processing. Without this data, we cannot provide the platform.
• Legal Obligation: KYC identity verification, AML transaction monitoring, and record-keeping for financial transactions are required by applicable law. This processing cannot be opted out of and is a condition of account operation.
• Legitimate Interests: Fraud detection, platform security, and aggregated analytics are conducted on the basis of 788wan's legitimate interest in operating a secure and compliant platform. We have assessed these interests against player privacy rights and determined they do not override your fundamental privacy interests.
• Consent: Direct marketing communications are sent only where you have given explicit consent during registration or in your account settings. This consent can be withdrawn at any time without affecting the operation of your account.

Sharing Your Data

788wan shares your personal data with third parties only in the following limited, specific circumstances:

• Payment Processors: Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, and MCB Bank receive the minimum financial data necessary to process your PKR deposits and withdrawals. Each is a regulated financial institution operating under applicable Pakistan financial regulations.
• KYC Verification Providers: Third-party identity verification services receive your CNIC details and selfie photograph for the sole purpose of completing the required identity check. These providers are contractually prohibited from using your data for any other purpose.
• Game Studio Providers: The game studios whose titles appear in the 788wan lobby may receive anonymised session and gameplay data for the purpose of resolving disputed game rounds. No identifiable personal data is shared with studios during normal platform operation.
• Legal & Regulatory Authorities: 788wan will disclose personal data to law enforcement, regulatory bodies, or judicial authorities where required to do so by lawful order, warrant, or legal obligation. We will notify affected players of such disclosures where permitted by law.
• Business Succession: In the event of a merger, acquisition, or transfer of the 788wan business, player data may be transferred to the successor entity. Players will be notified in advance of any such transfer and their rights under this Policy will be maintained.

Cookies & Tracking Technologies

788wan uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, remember your preferences, and gather anonymised analytics about platform usage. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your 788wan account during an active browser session. These cookies cannot be disabled without breaking platform functionality.
• Preference Cookies: Remember your language, display, and notification preferences so you do not need to re-set them on each visit. These are stored in your browser and expire after a set period.
• Analytics Cookies: Collect anonymised data about how players navigate the 788wan lobby, which games are accessed, and where technical errors occur. This data is aggregated and is not linked to individual player identities.
• Security Cookies: Used to detect fraudulent login attempts, session hijacking, and bot activity. These are essential to the security of your account and cannot be disabled.

You can manage cookie preferences through your browser settings. Disabling cookies other than strictly necessary and security cookies may affect some non-essential platform features but will not prevent you from accessing games or managing your account.

Data Security

788wan implements technical and organisational security measures appropriate to the nature of the personal data held and the risks associated with its processing. Our current security posture includes:

• Encryption in Transit: All data transmitted between your device and 788wan's servers is encrypted using TLS 1.3 — the current industry standard, equivalent to the security deployed by HBL online banking and other major Pakistan financial services.
• Encryption at Rest: Sensitive personal data stored in 788wan's databases — including CNIC records and financial transaction data — is encrypted at rest using AES-256 encryption.
• Password Security: Passwords are stored only in irreversibly hashed form. 788wan staff cannot retrieve your original password, and it cannot be extracted from our systems even in the event of a database breach.
• Access Controls: Access to personal data within 788wan's systems is restricted on a strict need-to-know basis. Staff who access player data are subject to confidentiality obligations and access logging.
• Penetration Testing: 788wan's platform infrastructure undergoes periodic penetration testing by qualified third-party security specialists to identify and remediate vulnerabilities proactively.

In the event of a personal data breach that poses a risk to player rights and interests, 788wan will notify affected players without undue delay and will take immediate remedial action. Players who believe their account has been compromised should contact 788wan's support team immediately via live chat.

Data Retention

788wan retains personal data for the minimum period necessary for its original processing purpose, after which it is securely deleted or anonymised. Our retention periods are as follows:

• Active Account Data: Retained for the duration of your account relationship with 788wan and for five years following account closure, in compliance with financial record-keeping obligations
• KYC Documents (CNIC, selfie): Retained for five years from the date of verification, as required by anti-money laundering regulations
• Financial Transaction Records: Retained for five years from each transaction date for regulatory compliance
• Support Communications: Retained for three years from the date of the support interaction, for dispute resolution purposes
• Marketing Consent Records: Retained for the duration of the consent and for two years following withdrawal of consent, for compliance audit purposes
• Analytics Data: Aggregated, anonymised analytics data is retained indefinitely as it contains no personal information

Your Privacy Rights

As a 788wan player and a data subject, you hold the following rights in relation to your personal data. To exercise any of these rights, contact 788wan's support team via live chat or email [email protected] with the subject line "Data Rights Request." We will respond within 30 calendar days.

Please note that some rights are subject to legal limitations — for example, we cannot delete KYC records or financial transaction logs that we are legally required to retain. Where a request cannot be fulfilled in full, we will explain the specific reason in our response.

Children's Privacy

The 788wan platform is intended exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted during registration and at the KYC stage prior to first withdrawal. If 788wan becomes aware that an account has been created by an individual under 18, the account will be immediately closed, all data will be deleted (subject to any legal retention obligation), and any balance will be voided.

If you are a parent or guardian and believe your child has registered a 788wan account, please contact our support team immediately via live chat or at [email protected]. We will take immediate action to close the account and remove all associated personal data within 48 hours of a verified notification.

International Data Transfers

788wan's primary data infrastructure is maintained in secure data centres. Where personal data is processed by third-party service providers — such as KYC verification platforms or game studios — whose operations involve data storage or processing outside Pakistan, 788wan ensures that appropriate contractual safeguards are in place. These include data processing agreements that require the receiving party to apply data protection standards equivalent to those described in this Policy.

Specifically, payment data shared with Easypaisa, JazzCash, HBL, UBL, MCB Bank, SadaPay, and Raast remains within Pakistan's regulated banking infrastructure under the jurisdiction of the State Bank of Pakistan's applicable frameworks.

Changes to This Privacy Policy

788wan may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. The date of the most recent revision is always displayed at the top of this page and in the document metadata in the hero section above.

Where a change is material — meaning it affects the nature, scope, or basis for processing your personal data in a way that could affect your rights or the protection you receive — we will notify registered players by email to their registered address at least seven calendar days before the change takes effect. Minor editorial clarifications, corrections of typographical errors, or administrative updates that do not affect the substance of data processing may be made without individual notification.

Continued use of the 788wan platform after the effective date of any revised Privacy Policy constitutes acceptance of the revised document. If you disagree with a material change, you may contact us to close your account before the change takes effect.

Contact & Data Rights Requests

For all privacy-related enquiries, data rights requests, or complaints regarding 788wan's handling of your personal data, please use the following contact channels:

• Live Chat: Available 24/7 on the 788wan platform. Select "Account / Privacy" as the topic when initiating the chat. Written responses to formal data requests will be provided within 30 calendar days.
• Email: [email protected] — Please use the subject line "Privacy / Data Request" and include your registered username. Do not include your CNIC number or account password in email correspondence.

When submitting a data rights request, please provide: your registered username, the email address on your 788wan account, a clear description of the request you are making, and — for erasure or account closure requests — confirmation that you understand any active bonus funds will be forfeited upon closure.